About Us Chalk Garden Rail are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at Petercgr@btinternet.com or chalkgardenrail@btconnect.com Our Contact Details: Chalk Garden Rail 4 Brewhouse Yard, Gravesend, Kent, DA12 2EJ, Phone: (+0044) 01474 351672 Fax: 01474 332038

Making A Purchase We currently only supply goods to the UK through our online shop. Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Mastercard, Switch, Solo and JCB. If you intend to send card details later, these details have to be recieved by us within 5 working days or your order will be deleted from our system. We do not charge for any item until it is ready to be delivered. Backordered items are not charged until they are shipped. you may send yor credit card information via phone, fax, snail mail or via the internet. Every effort is made to ensure that correct prices and specifications are being advertised, but they are subject to change ................... notice. If this situation does occur we will make contact with the customer and advise accordingly.

Shipping And Handling Chalk Garden Rails standard shipping and handling costs are a minimum of £3.50 per order. If Orders are dispatched via Royal Mails First Class post, for your added protection we are using Royal Mails Recorded Signed for to gurantee your product gets to you, Please note that Royal Mails Recorded Signed For service is only insured for upto the value of £28, if your oder value - p&p is more than £28 we recommend using Royal Mails Special Delivery Service or our carrier Parcel Force. Lost Parcels Chalk Garden Rail accepts NO responsibility, If the Customer (YOU) places an order over the value of £28 and only uses Recorded Signed For Service, If this parcel were to get lost in the postal system - The Maxium Compensation you will receive will be £28. If the Customer(YOU) uses Special Delivery or Business Post Currier Service then the full order value can be claimed. We reserve the right to change the shipping method if wrongly selected, some of our products are shipped directly from our suppliers.

Delivery Schedule Delivery Schedule We would normally dispatch your order within 72 hours* & confirm by E mail, you should recieve your order in 3 business days . International orders are generally received in under 14 days. ** * Stock dependant. ** From date shipped.

Back Orders Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges Tax Charges Orders for delivery to the UK or the European Union, 17.5% VAT is included in the price displayed. All other orders are VAT free and you should click the exempt button to reduce VAT to zero, shipping and insurance will be charged at cost for export orders.

Credit Card Security Credit Card Security All credit card numbers are encrypted when the order is placed using High security 128 bit encryption. They are only decrypted after they reach our secure order system. They are not held in clear text on any web site. We recommend if your not happy entering your details on the website, please please dont send them by email, Please phone them through to us if you wish.

Privacy Policy Privacy Policy Chalk Garden Rail do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. The person responsible for our privacy policy is Mr P Skinner Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Remittance Terms Returns Policy RETURNS AND YOUR RIGHT TO CANCEL Any returned products ordered in error or are not required will if returned unopened in original product packaging be subject to a full refund less shipping charges and Restocking fee's.